Offset/Refund Update

To make your job easier, in 2018, WPS is implementing an enhancement to our claims payment system that will allow us the capability to offset payments. Our team will work with your account receivable or billing representative to ensure a smooth transition. This modification will reduce the amount of administrative work and time researching a refund request. The provider remittance advice (PRA) and/or the electronic 835 will reflect information related to the offset.

If you have questions related to the overpayment provision in your provider agreement, please direct to the appropriate team member in your organization.