Contact Us

Phone Numbers
Main Number: (920) 490-6900 or toll free (888) 711-1444
Main Fax: (920) 490-6942

Business Hours
Monday through Friday 8:00 a.m. – 4:30 p.m. CST

Office Location
421 Lawrence Drive, Ste 100
De Pere, WI 54115

Mailing Address
P.O. Box 11625
Green Bay, WI 54307-1625


MEMBER SERVICES TEAM

Phone: (920) 490-6900 or toll free (888) 711-1444  option 1
Fax: (920) 490-6942

Call the Member Services Team for:

  • Coverage verification
  • Provider verification
  • Member and Provider questions regarding claim processing or payment
  • Benefit and policy determination

MEDICAL MANAGEMENT TEAM

Phone: (920) 490-6901 or toll free (888) 711-1444, ext. 76901
Medical Fax: (920) 490-6943
Call the Medical Management Team for pre-service authorization.  Please refer to the list under the "When do I need a pre-service authorization" section.

 


NETWORK MANAGEMENT & PLAN DEVELOPMENT CONTRACTING

Phone: (920) 490-6900 or toll free (888) 711-1444
Fax: (920) 490-6923
Team E-mail: GBNetworkDevelopmentDept@arisehealthplan.com

Call the Network Management for:

  • Provider additions, terminations, & changes
  • Fee schedule questions
  • Assistance with provider issues
  • Provider directory/website listings

Plan Development Contracting:

Phone: (920) 490-6325
Fax: (920) 490-6944

Call the Plan Development for:

  • Contractual questions

CREDENTIALING TEAM

Phone: (920) 490-6900 or toll free (888) 711-1444
Fax: (920) 490-6955
Team E-mail: GBCredentialingDept@arisehealthplan.com

Call the Credentialing Department for:

  • Initial Credentialing and Recredentialing information