Contact Us
Phone Numbers
Main Number: (920) 490-6900 or toll free (888) 711-1444
Main Fax: (920) 490-6942
Business Hours
Monday through Friday 8:00 a.m. – 4:30 p.m. CST
Office Location
421 Lawrence Drive, Ste 100
De Pere, WI 54115
Mailing Address
P.O. Box 11625
Green Bay, WI 54307-1625
MEMBER SERVICES TEAM
Phone: (920) 490-6900 or toll free (888) 711-1444 option 1
Fax: (920) 490-6942
Call the Member Services Team for:
- Coverage verification
- Provider verification
- Member and Provider questions regarding claim processing or payment
- Benefit and policy determination
MEDICAL MANAGEMENT TEAM
Phone: (920) 490-6901 or toll free (888) 711-1444, ext. 8901
Medical Fax: (920) 490-6943
Behavioral Health Fax: (920) 490-6920
Call the Medical Management Team for pre-service authorization and status of:
- Inpatient stay in a Hospital or Skilled Nursing Facility (Nursing Home)
- Transplants
- Home Health Care
- Hospice Care
- Durable Medical Equipment over $500 or any Durable Medical Equipment rentals
- Home infusion
- Prosthetics over $1,000
- New medical or biomedical technology
- New surgical methods or techniques
NETWORK MANAGEMENT & PLAN DEVELOPMENT CONTRACTING
Phone: (920) 490-6900 or toll free (888) 711-1444
Fax: (920) 490-6923
Team E-mail: GBNetworkDevelopmentDept@arisehealthplan.com
Call the Network Management for:
- Provider additions, terminations, & changes
- Fee schedule questions
- Assistance with provider issues
- Provider directory/website listings
Plan Development Contracting:
Phone: (920) 490-6986
Fax: (920) 490-6944
Call the Plan Development for:
- Contractual questions
CREDENTIALING TEAM
Phone: (920) 490-6900 or toll free (888) 711-1444
Fax: (920) 490-6955
Team E-mail: GBCredentialingDept@arisehealthplan.com
Call the Credentialing Department for:
- Initial Credentialing and Recredentialing information
