Member Services

New Member Survey

Welcome to Arise Health Plan. We are continually looking for ways to improve the services we provide to our members. Please take a moment to complete this brief survey. Thank you in advance for your time.

Please select one of the two options below before completing the survey:

Have you selected a qualifying primary care practitioner?

If you answered no, please contact us.

Do you understand when a prior authorization is required?

Do you know how to obtain a prior authorization?

When selecting a health care provider, do you have any preference regarding cultural, ethnic, or language needs?

Are you able to find benefit information on the Arise Health Plan website?

Did the information you received clearly describe the following:

a. The services, procedures, and items that would be covered in the policy.

b. The non-covered services, procedures, and items in the policy.

c. How to find providers in your network.

d. Potential restrictions, such as network, service, or benefit restrictions.

e. How to use your pharmacy benefit.

If you have contacted Member Services, were you satisfied with the level of service you received?