Member Services

New Member Survey

Welcome to Arise Health Plan. We are continually looking for ways to improve the services we provide to our members. Please take a moment to complete this brief survey. Thank you in advance for your time.

1. How long have you been a member of our health plan?


2. Have you designated a primary care practitioner?

Arise promotes healthy relationships between our members and a Primary Care Practitioner (PCP). Please visit our website at arisehealthplan.com to select a PCP using our Find a Doctor tool. Once you locate a PCP that is participating in your network, we encourage you to register for your online member account. Once you register, you will be able to complete the online Primary Care Practitioner form and submit your selection electronically. Another option, if you prefer, is to obtain the Primary Care Practitioner Designation form in the forms library on our website and return it by mail or fax. You can also contact Member Services to submit your PCP information by calling them at the number on your Identification Card.

3. Have you notified Arise of your Primary Care Practitioner selection?

You can obtain the Primary Care Practitioner Designation form in the forms library on our website and return it by mail or fax, or you can complete the online Primary Care Practitioner form once you registered on our website and submit your selection electronically.

4. When selecting a health care provider, were you able to find a provider meeting your cultural, ethnic, or language needs?

5. Are you able to find benefit information on the Arise Health Plan website?

6. Did the information you received clearly describe the following:

a. The services, procedures, and items that would be covered in the policy.

b. The non-covered services, procedures, and items in the policy.

c. How to find providers in your network.

d. Potential restrictions, such as network, service, or benefit restrictions.

e. How to use your pharmacy benefits.

f. Do you know how to authorize (or give consent to) another person due to HIPAA.

g. How the health plan uses and discloses your Personal Health Information (PHI).

7. If you clicked on any of the links above, do you now understand the information?

please explain.

8. If you would like additional information, please provide your name and phone number.

Thank you for providing us with your feedback! For more information, you can refer to our Member Handbook.