Arise Health Plan - Member Rights

You have the right to receive quality health care that is friendly and timely.
You have the right to be treated with respect and recognition of your dignity and right to privacy.
You have the right to receive all medically necessary covered services when your health care providers feel they are needed.
You have the right to a candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
You have the right to refuse treatment.
You have the right to participate with practitioners in making decisions about your health care.
You have the right to all information contained in your medical records.
You have the right to receive information about us, our services and our network of health care practitioners and providers and your rights and responsibilities.
You have the right to make a list of instructions about your health treatments (called a living will); to name the person who can make health care decisions for you.
You have the right to have your medical and financial records kept private.
You have the right to voice complaints or appeals about us or the care we provide.
You have the right to have a resource at the health plan, clinic, or governing agency that you can contact with any concerns about services and to receive a prompt and fair review of your complaint.
You have the right to make recommendations regarding the members’ rights and responsibilities policies.

For more information, please see the Members Handbook.